Refund Policy

1. Subscription Refunds (14-Day Window)

We want you to be completely satisfied with Clipzila. We offer a full refund on your initial subscription purchase within 14 days of the billing transaction, provided that you have consumed fewer than 5 credits from your plan allowance.

If your request meets these criteria, we will process a 100% refund back to your original payment method via Paddle.com. Refunds are processed through our Merchant of Record, Paddle.com, or upon request to our creator support team at [email protected].

2. Non-Refundable Conditions

Refunds cannot be issued under the following circumstances:

• More than 14 days have passed since the subscription transaction date.
• You have already processed footage consuming 5 or more credits, as GPU and cloud transcription computational costs are irreversibly incurred upon rendering.
• One-off credit top-ups that have been partially or fully utilized.
• Accounts that have been suspended or terminated due to violations of our Terms of Service (e.g., copyright infringement or scraping abuse).

3. Cancellations & Unused Credits

You can cancel your subscription at any time with a single click from the Billing dashboard. When you cancel:

• No further charges will occur on your payment card.
• Your plan features and remaining credit balance will remain fully active until the end of your current monthly billing period.
• Unused credits expire at the end of the billing period following cancellation.

4. Automated Refunds for System Errors

If an AI rendering job fails, crashes, or produces a corrupted output due to a server or pipeline error on our infrastructure, our worker engine automatically refunds all reserved credits back to your balance immediately. You will never be charged credits for a failed render.

5. How to Request a Refund

To request a refund, please send an email to [email protected] with the subject line "Refund Request" and include:

1. Your registered account email address.
2. The Paddle order number or transaction date.
3. A brief note explaining the reason for your refund request.

Our billing team reviews all requests within 2 business days and issues approved refunds directly via our Merchant of Record, Paddle.com.